The rules governing orders placed through Market360: what participating retailers may sell, how orders are fulfilled, and what happens when something goes wrong.
What retailers and other users may and may not do on the platform. Covers prohibited products, regulated categories such as medicines and NAFDAC-controlled goods, product authenticity, pricing accuracy, and the action Market360 may take on a breach.
Read the policy →How an order moves from confirmation to delivery, and who is responsible at each stage. Covers order confirmation, stock availability, substitutions, delivery charges, time estimates, order status and failed fulfilment.
Read the policy →Cancelling an order, returning goods, reporting an incorrect, missing or damaged item, and how refunds are handled. Covers perishable goods, hygiene-restricted categories, evidence requirements, service fees and dispute escalation.
Read the policy →Version. The published policies are at Version 1.0, effective 16 September 2026. The current version of each policy, with its effective date, is published on this page. A PDF copy is available from each policy page.